Union Minister of Civil Aviation, P. Ashok Gajapathi Raju, launched the AirSewa portal and mobile application in New Delhi, on November 25, 2016
AirSewa is an initiative of the Ministry of Civil Aviation to offer people hassle-free, convenient, delightful and digital travel experience. It is operated through an interactive web portal, as well as through a mobile application for both android and iOS platforms.
P. Ashok Gajapathi Raju, Union Minister of Civil Aviation, called upon all service providers to adopt the spirit of continuous improvement so that the collaborative platform of AirSewa can make air travel truly enjoyable for people. Jayant Sinha, Union Minister of State for Civil Aviation, expressed how flight delays, problem in refunds, long queues and lack of proper facilities at airports and complaints of lost baggage are the most common problems that air travellers are facing today. He stressed upon the need to respond to these problems in a systematic rather than an ad hoc manner.
Functions Grievance Redressal Portal
With the launch of AirSewa, passengers will be able to register their grievances through the mobile application or a web portal. The users will have the facility to upload voice or video along with an elaborate description of their issues. The users can track the status and response to these grievances through the mobile application, as well as the web application based on the reference number provided. Once the grievance is addressed, the user has an option to provide his feedback and rate the overall experience and satisfaction. Nodal officers have been selected for all stakeholder agencies who will address the grievance in a time bound manner.
Back Office Operations for Grievance Handling
Each grievance shared will be directed to the responsible nodal agency for resolution based on the grievance category chosen by the complainant. Each grievance shall have a resolution time line defined for initial response, as well as final resolution. Each communication made by the nodal officer will be sent through an alert through email and SMS.
Live Flight Status / Schedule Information
Air passengers will have an option to check the flight status and schedule between airports. Flights can be searched on the basis of flight number or for all flights to a particular airport. Users will have an option to check flight status, as well as flight schedule between any of the airports. The flight status and other information can be searched airport-wise also. Users will have an option to filter results based on the time slots of the flights, airlines and source/destination airports.
Airport information will display basic weather information about an airport as well as connecting flight details from the airport. The information will also include basic details and contact information regarding airport services consisting of transport/ parking, rest and relax, Wi-Fi and wheelchair services, etc.
FAQs are categorised and each category provides an array of questions and answers.