CWT Research: Nearly Two-Thirds of Indian Business Travelers Are Very Confident About Data Security

August 14, 2018


India, 14 August, 2018: According to research commissioned by CWT, the global travel management company, nearly two-thirds (61%) of business travelers from India said they feel very confident about not compromising their employer’s data safety when traveling, compared with an average of 35% of business travelers globally. Travelers from the Americas are significantly more confident (46%) than those in Asia Pacific (28%), or Europe (27%).


“These results show there is still a lot to do around educating travelers on how to look after their company’s data. For instance, connectivity in public spaces can put company data at risk,” said Andrew Jordan, CWT’s Executive Vice President & Chief Technology Officer. “Awareness and training are key to protecting against any possible security breaches.”


When traveling, the three situations in which respondents were most concerned about exposing company data were having their laptops or other mobile devices stolen or lost (29%), using public Wi-Fi (21%), and working on their laptop or other mobile devices (9%). These were followed by unintentional sharing of company documents (9%), accessing company emails (8%), opening a file or visiting a website they shouldn’t have (8%), and disposing of paper documents (6%).


To a large extent, the concerns of Indian business travelers mirrored the global findings. The top worry for Indians is having their laptops or other mobile devices stolen or lost (29%), followed by using public Wi-Fi (28%) and accessing company emails (12%).


These concerns are justified since 46% of business travelers globally – and 49% of road warriors from India – said they have been concerned about a security breach while online or trying to get online. And this was not the only issue: 44% of Indians admitted to downloading an unknown file from an unrecognized sender (vs. 37% of travelers globally) – and 49% said they have opened a phishing email (vs. 37% of travelers globally).


Fortunately, most business travelers said they took prompt action when they became aware of a security or data breach. Around a third (35%) of Indian respondents said they notified their company’s IT department or management upon identifying the breach (vs. 34% of travelers globally). A further 34% of Indian business travelers said they immediately shut down their device (vs. 37% of travelers globally). More than two-thirds (70%) of business travelers from India said they know how to report a phishing email appropriately – higher than the global average of 62%.


“These percentages can surely improve dramatically with better training on data safety,” said Jordan.


Interestingly, only 23% of Indians (and 17% of business travelers globally) said that they received frequent and formal communication and guidance about data and internet security from their company.



About the survey

The CWT Safety & Security Study was created by Carlson Wagonlit Travel and conducted through Artemis Strategy Group between the 29th of January and the 9th of February, 2018. Survey data was collected from more than 2,000 business travelers from the Americas (Brazil, Canada, Chile, Mexico and the United States), Europe (France, Germany, Italy, Spain, Sweden and the United Kingdom) and Asia Pacific (Australia, China, India, Japan, Singapore and South Korea). To participate in the study, business travelers were required to have made more than four business trips within the past 12 months.

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