The Art of Business: In Conversation with Monica Suri, General Manager, Jaipur Marriott Hotel

February 4, 2019

 

 Ingrained with the cultural legacy of the Pink City and complemented by inviting spaces, Jaipur Marriott Hotel stands for refined elegance and a contemporary look. Conveniently located near the international airport, the hotel offers guests with spacious guestrooms adorned with traditional features, and replete with modern amenities. The hotel offers internal and external spaces ideal for meetings, conventions or theme weddings. Explore the city’s finest culinary culture at the hotel’s award-winning restaurants – Okra, Saffron, Jaipur Baking Company and Lounge 18. So, come and visit Jaipur Marriott Hotel for some truly elevated experiences. 

 

According to you, what defines the USPs of your hotel?
At Jaipur Marriott Hotel, our guests can experience a winning combination of traditional luxury and modern convenience, where we welcome them with refined elegance, contemporary amenities, and a prime location near Jaipur International Airport.
Jaipur Marriott Hotel is also the largest hotel in Rajasthan with the highest number of rooms in its inventory. We also offer two unique ballrooms and 40,000sq.ft. of banqueting space. We cater to a huge clientele from varied segments like weddings, corporates, local social gatherings, airline crews, FIT corporates and leisure travellers. Our rooms and suites are designed keeping the comfort of travellers in mind, and feature luxury beddings, marble bathrooms, and high-speed Internet access. Additional amenities throughout the hotel include a fitness centre, an outdoor pool as well as a splash pool for kids. Finally, our unparalleled location in Jaipur makes it easier to enjoy major attractions in the city, including the famous City Palace.

 

 

 

 

What are the challenges that you face in the marketplace?
Being the largest hotel, in terms of room inventory, it is difficult to compare Jaipur Marriott Hotel with any other hotel, as our hotel is a great mix of group and transient business unlike most of the hotels that are either group or transient driven, which makes their business a bit easier. In our case, the business mix is almost in the ratio of 50-50. Our team has to be equally focussed on all the segments, and to mention a few would be special corporates, wholesale series, MICE and weddings. As a leader, my role is challenging as the dependency on the group business is huge and most of it is driven out of Delhi and Mumbai markets.

 

What does the hotel offer with regard to meetings and events?
Our hotel offers diverse meeting spaces to meet the needs of all kinds of huge conventions and meeting requirements catering from 10 to 1000 people. We also have Marriott tools, Meetings Imagined and Meetings service applications, that help us to facilitate a brilliant guest experience. Meetings Imagined is a programme through which we identify, in a structured manner, the purpose of every meeting and the exact objective that a guest is looking for from a particular get-together. We then suggest many options to achieve that objective by offering theme breaks, team-building options and much more, all of which have proven to be really beneficial and counts as huge success among corporates. On the other hand, Meeting service application is a platform that connects the guest with hotel’s events team, banquet operation team, housekeeping team, front office team and the culinary team to coordinate during the event in order to make it successful. The guest gets an opportunity to put in any request pertaining to the deliverables or highlight service gaps so that it is addressed by the right team on time. This avoids unnecessary delays and negative feedbacks, post or during their event, which helps both us and our esteemed guests.

 

 

How do you maintain Work Life balance?
I believe there is no such thing as ‘Work Life Balance.’ Both work and life are intertwined and integrated into one another and one is definitely impacted by the other. Work is one of the many important pillars of life. The reality I found is that balance is stationary, and real growth and transformation usually happen on shaky grounds. So, if you want to get moving, overcome obstacles, and chase your passions, sometimes it’s necessary to disrupt the balance.
Personally, for me practicing mindfulness is quintessential as I believe in managing my own self first and then taking on other things. Yoga and meditation are an integral part of my life and provide me with the ultimate tool for enhancing my capabilities and functioning at the highest peak.

 

 

 

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