Mauritian luxury hotel chain Beachcomber Resorts & Hotels has implemented RateTiger Connect by eRevMax for managing online distribution effectively across multiple OTAs and get reservations delivered directly into its PMS.
The hotel group aims to scale their online business over the next few years with the help of seamless distribution technologies customised and integrated for the group by the hotel connectivity leader.
Mauritius is a unique market where over 60% of the bookings come from B2B tour operators, while the rest comes from direct sources or online channels. The hotel sector is looking to manage online business effectively to have more control over their rates and inventory.
Beachcomber had in the past tried a couple of well-known hotel channel management solutions, but it didn’t work for them. They continued to make manual updates on OTAs over the last few years. Now with the introduction of more rate plans and offers, it was becoming increasingly difficult for them to update rates and inventory manually.
“When we were looking for a channel manager, we came across RateTiger and immediately liked it. While the product demo was great, what we liked even more was the approach and flexibility. We have our in-house booking engine, so it was important for us that we work with a partner that was open to our requirements. RateTiger instantly agreed to integrate while other channel managers wanted us to change the booking engine. This is what puts RateTiger apart – they focus on the client’s need and cater to them accordingly, even though if it means going an extra mile,” says Benoit Pierre, Digital Solutions & Web Development Manager at Beachcomber Resorts & Hotels.
“We have been using RateTiger for a few months now and I can say that we are happy with our decision. RateTiger is a great tool that offers customization and great support. It is intuitive and easy to use, making the team much more efficient in their work. We save a lot of time and effectively manage our distribution strategies which has led to better online visibility through its width of channels leading to improved sales results,” signed off Benoit.
“We are glad to have Beachcomber as one of our esteemed clients. RateTiger is committed to providing world class products and top-notch customer support to ensure our partner hotels grow from strength to strength. We look forward to assisting the hospitality industry in the region including Madagascar, Seychelles, Réunion, Zanzibar, Mauritius & Mayotte," said Mohnish Singh, Regional Sales Manager - APAC & Africa, eRevMax.
RateTiger, powered by LiveOS, continues to be the distribution partner of choice for hoteliers providing real-time connectivity between CRS/PMS and around 400 online sales channels including GDS, OTAs, IDS, Metasearch Engines, Wholesalers, Tour Operators and other travel sales companies processing online hotel bookings. It supports full enterprise integration with 2-way XML connectivity; all delivered in a Software-as a Service (SaaS) model for the large independent and group hotels.