News

Amadeus India supports the travel community during these difficult times

In the light of the difficult situation due to Covid-19, the priority at Amadeus India is to ensure the health and well-being of all its employees, as well as to continue supporting its customers.

Amadeus is working closely with customers across all areas of the travel industry in order to help them navigate this complicated situation as best as possible. As each customer’s situation is unique, Amadeus India teams across the business are speaking with them individually to see how they can support them and their business during this difficult time.
For example, Amadeus tools and solutions such as Amadeus Ticket Changer (ATC) and Auto Refunds are helping customers manage their queues, refunds and other schedule related changes as quickly as possible. The Helpdesk team has also been equipped to work from home as a part of our business continuity plan, extending continued support to our partners and managing over 800+ contacts on a daily basis.
Amadeus Ticket Changer (ATC) is the only automated ticket changer tool which works on CAT 31, CAT 33 and CAT 16 for both offline and online travel channels. This solution also helps travel agencies automatically recalculate and prepare documents for the issuance of voluntary reissues or re-validations of electronic tickets based on the IATA industry standard. We have seen a large increase in the number of customers using this feature, reflecting the time and effort saved by the travel counsellors processing reissue and refunds.
Besides empowering customers with swifter refunds and extending technical support, Amadeus India is using this time to upskill its customer’s resource pool by organising training sessions, such as Amadeus basic training and training on ticketing, reissues, refunds, EMD’s, hotels, automation solutions and soft skills. Instead of face-to-face trainings, Amadeus India is now conducting virtual classrooms sessions and is expanding its extensive catalogue of e-learning resources.
Here are some more examples of the measures that have been adopted by Amadeus India to support customers during this critical situation:

  • In this fast-changing situation, having updated information at your fingertips is crucial. The Helpdesk team is therefore keeping agencies updated via Newsflash on any new airline policies or functionalities around changes, refunds and exchanges during the Covid-19 situation.
  • Technical teams across the country have been helping customers set-up Amadeus access from alternative workplaces.
  • Amadeus India is in regular contact with airlines to receive timely information on their schedule updates, policy changes, etc. during the Covid-19 situation. Their Account Management teams across the country are then cascading this important industry information to our customers.
Related posts

Vivaah at Novotel – meticulously crafted for new age virtual weddings

Weddings are considered as the one of the most important days in one’s life. Marriages are a special time for celebrations, and these are the moments that become precious memories. India is known for its grand wedding ceremonies and to make it more special and exclusive; Novotel has introduced Vivaah at Novotel.

Rishi Neoge appointed as new Group General Manager at The Sai Leela Group

Rishi Neoge has been appointed as Group General Manager at The Sai Leela Group. In this new role he will be responsible…

Cygnett Hotels and Resorts is set to expand with 4 new properties across North India

Cygnett Hotels and Resorts announced that they are further expanding the brand to include 4 new properties in North India

Thomas Abraham joins vibrant Hyatt Regency Pune as the new General Manager

Hyatt Regency Pune & Residences is pleased to announce the appointment of Thomas Abraham as General Manager, in addition to his role of…

Attractive Ramada by Wyndham Jaisalmer Barmer Road set to open in 2021

With the new signing of Ramada by Wyndham Jaisalmer Barmer Road, JAH Developers Private Ltd, the New Delhi based real estate company…

Shobhit Sawhney appointed new General Manager of the luxurious Park Hyatt Hyderabad

Shobhit Sawhney has been appointed the new General Manager of Park Hyatt Hyderabad

Dev Thakur appointed as the new Director F&B, Sayaji Hotel Indore

Dev Thakur has been appointed as the Director of Food & Beverage at Sayaji Hotel Indore. He comes with over 15+ years…

Ruth Dolla: Get your fix of Nature travel and freedom to roam the great outdoors

Ruth Dolla, Manager – India, Visit Sweden AB speaks with Today’s Traveller on how Visit Sweden satisfies the need for nature travel and its initiatives in…

Kerrie Hannaford: The hospitality industry will remain dynamic but will now be extra cautious, agile and innovative

Kerrie Hannaford, Vice President Commercial, India and South Asia speaks with Today’s Traveller on how thinking out of the box and exploring…

The Connaught - a new opening announced by IHCL

The Indian Hotels Company (IHCL), South Asia’s largest hospitality company, announced the opening of The Connaught, New Delhi. The Connaught presents a unique…