JW Marriott Mussoorie Walnut Grove Resort & Spa has announced the appointment of Arti Kukreti as the new Director of Rooms
With years of experience in elevating operational efficiencies across prominent hotel brands, Arti Kukreti joins the Mussoorie team after her role as Rooms Division Manager at Accor, where she drove key improvements across guest satisfaction, team engagement, and service design.
“The essence of JW Marriott Mussoorie lies in how it makes people feel—from the lightness in the mountain air to the warmth in every interaction. I’m here to build on that foundation—quietly enhancing, thoughtfully evolving and engaging all the senses,” Arti Kukreti says.
Her goals in this new role are both strategic and soulful: to streamline operational excellence while infusing each guest journey with deeper personalisation and intention. From optimising seasonal service flows to introducing elevated digital touch points and intuitive guest offerings, Arti’s approach is centred on designing experiences that feel authentic, effortless and well-balanced.
Her journey in hospitality has been shaped by a quiet mastery—of details, of people, of the guest perspective. Whether it’s designing smoother arrivals, cultivating stronger teams, or building personalised rituals that guests return for, Arti brings a refined understanding of how the everyday becomes memorable. Her approach is less about quick wins and more about creating systems that breathe—where efficiency serves emotion, and operations move with intention.
“Arti’s arrival brings a new dimension of creativity, heart and way of thinking to our ecosystem,” says Anoop Pandey, General Manager, JW Marriott Mussoorie Walnut Grove Resort & Spa. “She understands that behind every great experience is a system of thoughtful care. Her energy, passion, and innate guest-first mindset make her a natural fit for our award winning resort—and a true custodian of our culture.”
A firm believer in the evolving nature of luxury travel, Arti sees today’s guests as seekers of connection, meaning, and memory—not just indulgence and opulent luxury. Her vision is to integrate that understanding into every operational detail—from warm welcomes and immersive activities to the thoughtful integration of nature into the guest journey, inspiring guests to view luxury through a renewed lens.
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