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IHCL INTRODUCES I-ZEST: IHCL’S ZERO-TOUCH SERVICE TRANSFORMATION

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Indian Hotels Company (IHCL) announced the launch and implementation of I-ZEST: IHCL’s Zero-Touch Service Transformation – a suite of digital solutions across its hotels under its brands – Taj, Vivanta and SeleQtions. From zero-touch check-in’s and check-out’s, digital invoicing, online payment options and QR codes to digital menus in restaurants, I-ZEST’s digital features will further ensure social distancing for both, guests and associates, while maintaining secure and seamless services. These digital initiatives come on the back of Company’s latest foray into the food delivery service from its iconic restaurants via a dedicated mobile app.

Vinay Deshpande, Senior Vice President and Head of Digital & IT, IHCL says, “Harnessing the power of digital has become even more crucial in times like this. We are leveraging technologies in a meaningful way to ensure minimal contact while offering the sincere care, warmth and guest-centric service that we are synonymous with, with the same zest and dedication as always. With I-ZEST, we have built an enhanced digital layer over our existing systems for the safety of both, our guests and associates.”

I-ZEST’s new digital features allows guests to interact and engage with IHCL hotels by minimizing the physical touch, but maximising quality of service. Digital enhancements will span guest experiences, from pre-arrival to departure offering zero to minimal touch options through innovative facilities such as digital pre check-in registrations to contactless guest access to their rooms via optional digital key cards, while maintaining the highest levels of safety and security. Check-outs will also be optimized with online invoicing services without the need to use card machines. Digital menus installed across restaurants will facilitate dining orders through QR codes and digital payments.

I-ZEST’s technology-driven measures will also extend to employees, with hotel pre-opening processes now being driven through mobile-application based checklists, a contactless attendance system that uses closed-group facial recognition and QR codes as well as an HR automation platform for leaves and queries, among others.

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