News

IHCL’s new I-ZEST: a zero-touch service transformation

783c27 57176c9c815e407c8f929cb070cffafb~mv2 IHCL's new I-ZEST: a zero-touch service transformation​​

Indian Hotels Company (IHCL) announced the launch and implementation of I-ZEST.

IHCL’s Zero-Touch Service Transformation – a suite of digital solutions across its hotels under its brands – Taj, Vivanta, and SeleQtions. From zero-touch check-ins and check-outs, digital invoicing, online payment options, and QR codes to digital menus in restaurants, I-ZEST’s digital features will further ensure social distancing for both, guests and associates, while maintaining secure and seamless services. These digital initiatives come on the back of the Company’s latest foray into the food delivery service from its iconic restaurants via a dedicated mobile app.

Vinay Deshpande, Senior Vice President and Head of Digital & IT, IHCL says, “Harnessing the power of digital has become even more crucial in times like this. We are leveraging technologies in a meaningful way to ensure minimal contact while offering the sincere care, warmth and guest-centric service that we are synonymous with, with the same zest and dedication as always. With I-ZEST, we have built an enhanced digital layer over our existing systems for the safety of both, our guests and associates.”

 I-ZEST
IHCL’s new I-ZEST

I-ZEST’s new digital features allows guests to interact and engage with IHCL hotels by minimizing the physical touch, but maximising quality of service. Digital enhancements will span guest experiences, from pre-arrival to departure offering zero to minimal touch options through innovative facilities such as digital pre check-in registrations to contactless guest access to their rooms via optional digital key cards, while maintaining the highest levels of safety and security. Check-outs will also be optimized with online invoicing services without the need to use card machines. Digital menus installed across restaurants will facilitate dining orders through QR codes and digital payments.

I-ZEST’s technology-driven measures will also extend to employees, with hotel pre-opening processes now being driven through mobile-application based checklists, a contactless attendance system that uses closed-group facial recognition and QR codes as well as an HR automation platform for leaves and queries, among others.

Read More : News

Related posts

Amit Kumar Mehta appointed new Director of Food and Beverage Courtyard by Marriott Bhopal

Courtyard by Marriott Bhopal, has announced the appointment of Amit Kumar Mehta as Director of Food and Beverage. Amit Kumar Mehta comes…

Siddharth Sharma joins as General Manager at premier Madhuban Sarovar Portico, Mussoorie

Sarovar Hotels has appointed Siddharth Sharma as the General Manager for Madhuban Sarovar Portico, Mussoorie. He is a results-driven and highly motivated…

Manu Vashishth appointed General Manager for 160-keys luxury Bhanwar Singh Palace Jaipur

Palara Group Of Hotels announced the joining of Manu Vashishth as General Manager heading the upcoming 160 keys luxury Bhanwar Singh Palace. Jaipur. Manu Vashishth…

Gopinath John Surendranath appointed as Operations Manager at luxury Novotel Chennai SIPCOT

Gopinath John Surendranath appointed Operations Manager at Novotel Chennai SIPCOT

Tanuj Bahuguna appointed as Executive Chef at luxury Kochi Marriott Hotel

Chef Tanuj Bahuguna is appointed as the new Executive Chef of Kochi Marriott. He is an Artisan who has been in the…

Nandan More joins luxury 103-room Radisson Resort & Spa Lonavala as Executive Chef

Radisson Resort & Spa Lonavala appoints Nandan More as its Executive Chef

IHCL announces the opening of stylish 77-room Vivanta Goa, Miramar

Indian Hotels Company (IHCL), South Asia’s largest hospitality company, announced the opening of Vivanta Goa, Miramar in Panjim. The stylishly designed hotel is perched on…

Radisson Hotel Group proudly achieves historic milestone of 100 operating hotels in India

Radisson Hotel Group is proud to achieve a historic milestone of 100 operating hotels in India with the opening of Radisson Bhopal….

Radhika Mathur appointed Marketing Communications Manager at luxury Four Seasons Hotel Mumbai

Four Seasons Mumbai announced the appointment of Radhika Mathur as Marketing Communications Manager

BluSalz presents ‘Tea Terrain BluSalz Escapades’ - your new access to adventure in Kerala!

Signing of its new-build Tea Terrain BluSalz Escapades- in Thekkady, Kerala.