IHCL creates 3 new strategic leadership roles

 Indian Hotels Company (IHCL), South Asia’s largest hospitality company, announced three strategic leadership roles, which will sharpen focus on customer centricity, drive diversity and inclusion and institutionalize owner/partner engagement.

Puneet Chhatwal, Managing Director and Chief Executive Officer, IHCL
Puneet Chhatwal, Managing Director and Chief Executive Officer

Puneet Chhatwal, Managing Director and Chief Executive Officer, IHCL, said, “We have identified three strategic areas to create sustainable competitive advantages and build our future. Customer Centricity has always been a key differentiator for IHCL, and Taj being rated the World’s Strongest Hotel Brand stands testimony to this. Fundamental to our success is the focus on Diversity to nurture an inclusive and diverse workplace. Finally, in pursuance of our asset-light growth strategy with 70 hotels signed in the last three years, strengthening Owner Relations has never been more important for IHCL’s future. As a result, we have identified three experienced and veteran leaders who will champion each of these strategic imperatives in an institutionalized manner.”

The three new strategic functions created are:

Ritika Gupta IHCL creates 3 new strategic leadership roles
Ritika Gupta, Vice President Markets, North & West, IHCL

Customer Centricity: With insights, relationships, and personalization defining the future of customer engagement in the hospitality industry,  Ritika Gupta will be responsible for creating business value through customer centricity and relationship management. With close to three decades of experience with the organization in various customer-centric roles, Ritika brings in the right mix of customer focus and relationship orientation to lead this function.

Rakhee Lalvani IHCL creates 3 new strategic leadership roles
Rakhee Lalvani, Vice President Public Relations and Corporate Communications, IHCL

Diversity:  In order to further promote IHCL as a diverse and inclusive organization, Rakhee Lalvani will take on the new role of Diversity Head and will be responsible for developing and implementing best practices to promote diversity and inclusion in the organization. A senior leader with close to 30 years of experience at IHCL, Rakhee is well-positioned to spearhead this strategic initiative.

Ram Maheshwari IHCL creates 3 new strategic leadership roles
Ram Maheshwari, Vice President – Markets, South India, International and Ancillary Businesses, IHCL

Owner/Partner Management: As we continue to pursue asset-light growth and add more owners to our family, cultivating and strengthening owner relationships is critical to secure our future. A seasoned business leader with approximately two decades of experience at IHCL, Ram Maheshwari has taken on the responsibility to streamline owner/partner engagement processes and develop robust relationships.

The three leaders will closely work with the Managing Director & CEO on these strategic initiatives. Rakhee Lalvani, Ritika Gupta, and Ram Maheshwari will drive these important imperatives while retaining their current roles and responsibilities in the organization.

Read More: News

Related posts

Chef Raghu Deora appointed as the Executive Chef at Rambagh Palace, Jaipur

Chef Raghu Deora, Executive Chef, Rambagh Palace, Jaipur

Puneet Sharma appointed new Wellness Manager at Angsana Oasis Bangalore

Puneet Sharma, Wellness Manager, Angsana Oasis Spa & Resort, Bangalore

Nisshant Kumar appointed new DOSM Pan India at The Soaltee Kathmandu

Nisshant Kumar, Director of Sales and Marketing –Pan India, The Soaltee Kathmandu

Nilesh Kumar Singh appointed new F&B Manager at Fortune Select Trinity, Bengaluru

Nilesh Kumar Singh, F&B Manager, Fortune Select Trinity, Bengaluru, ITC Hotels

25 on 25! A celebratory extravaganza with WelcomHeritage

Completing a successful 25 years of showcasing India’s cultural and environmental heritage on 25th August this year, WelcomHeritage has extended unbeatable offers between 21…

Ankit Nayyar appointed new Director of Revenue at Hyatt Hotels Pune

Ankit Nayyar, Director of Revenue, Hyatt Hotels Pune

Singapore Tourism Board organises travel trade roadshows in 5 cities as outreach

Singapore Tourism Board organises travel trade roadshows in 5 cities as part of “Deepening Connections, Achieving Together!” trade outreach. As international tourism…

German National Tourist Office sees a rise of 214% in Indian tourist arrivals

German National Tourist Office, India has observed a y-o-y increase of 214% in its business

Isada Saovaros appointed new Director of the Tourism Authority of Thailand Mumbai Office

Isada Saovaros, Director, Tourism Authority of Thailand Mumbai Office

Kapil Vig appointed General Manager at Crowne Plaza New Delhi Rohini

Kapil Vig, General Manager, Crowne Plaza New Delhi Rohini