Pankaj Gupta elevated to Area General Manager: Spearheading hospitality excellence across IHG portfolio

Crowne Plaza New Delhi Mayur Vihar has announced the promotion of Pankaj Gupta to the esteemed role of Area General Manager within IHG Hotels & Resorts -South West Asia.

Pankaj Gupta, Area General Manager, IHG Hotels & Resorts
Pankaj Gupta, Area General Manager, IHG Hotels & Resorts

In his new capacity, Pankaj Gupta will responsible 8 operating and 2 pre opening hotels including the General Manager role at Crowne Plaza New Delhi Mayur Vihar.

With over two decades of hospitality experience, Pankaj Gupta has consistently exemplified leadership and operational excellence. Previously, as the General Manager of Crowne Plaza Mayur Vihar, he spearheaded revenue growth, operational efficiency, and guest satisfaction initiatives, setting new industry benchmarks.

In his own words, Pankaj Gupta expressed, “Assuming the role of Area General Manager is both an honour and a responsibility. I am deeply grateful to the IHG leadership team for entrusting me with this pivotal role. My vision is to leverage the unique strengths of each market, capitalize on emerging trends, and create synergies across properties to drive sales & marketing strategies, operational excellence, and, above all, unparalleled guest experiences. Together, we will strengthen IHG’s position as a leader in the hospitality sector and foster unique collaborations with industry partners.”

Pankaj’s exceptional leadership has garnered widespread recognition, including the number 1 position in Guest Love within the SouthWest Asia region in 2023, the GM of the Year 2023 award at the BW Hotelier Awards, and the Best Business Hotel 2023 accolade at the HVS ANAROCK Showcase Hospitality and Travel Awards. Additionally, he was honoured with the prestigious IMEA GM Conference Innovation Impact Award in 2023 and the GM Par Excellence Award by HT City in the same year.

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