Corporate Connect

Perkin Rocha: “Change” is the name of innovations formulated – hotels posted better GOP in Q3, 2021 Vs Q3, 2019

In an exclusive interview with Today’s Traveller, Perkin Rocha, Vice President Operations, Royal Orchid Hotels explains how in the current situation of the pandemic, realigning goalposts is key to balanced growth.

Perkin Rocha, Vice President Operations, Royal Orchid Hotels
Perkin Rocha, Vice President Operations, Royal Orchid Hotels

TT Bureau: In the post COVID scenario, what factors will determine manpower strategies to support profitable business operations?

Perkin Rocha: As a company, we have always worked on our manpower numbers, which is favourable to support our hotels which is different in size, built areas, location and price (Average Room Rate).

However having said this, we have rationalized our numbers to the tune of 25%, and this 25% of manpower, we have placed in our upcoming hotels in the last one year.

TT Bureau: Hospitality businesses have expected to make substantial changes to their operations in the continuing COVID business environment. How are you responding to these changes?

Perkin Rocha: “Change” is the name of different innovations we have formulated and put in place to have better control over our food cost/manpower and operational expenses. We all need to change and move on with the time and the sooner we understand this, the better it will be. We are very fortunate to have our senior colleagues who have adapted to this change, and by doing so many of our hotels have posted better GOP in Q3 of 2021 Vs Q3 of 2019.

TT Bureau: What are the key hot button challenges we should anticipate in 2022?

Perkin Rocha: I think as most of my peers believe, we have seen the worst. I forecast a better 2022, for a domestic chain like ours. It has really never affected us as 80% of our business is from the domestic market. However in time to come and when international travel eases off, it would be a bonus for us. 

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