The Serai Resorts has announced the appointment of Saibal Sen as its new Chief Operating Officer (COO)
In his new role, Saibal will oversee day-to-day operations, lead strategic initiatives, and support the brand’s expansion and long-term growth plans. He will report to Malavika Hegde, Chairperson, and M. Venkatesh, Director, The Serai Resorts.
Saibal’s appointment comes at a pivotal phase for The Serai Resorts as the brand continues to strengthen operational excellence and reinforce its positioning in the luxury hospitality space.
Commenting on the appointment, Malavika Hegde, Director, Café Coffee Day Hotels & Resorts, said, “Saibal’s appointment as Chief Operating Officer marks an important step in strengthening The Serai Resorts’ leadership team. He brings a strong balance of operational rigour and people-centric leadership. We look forward to his contribution in further elevating our brand promise as well as driving long-term value for all stakeholders.”
Saibal brings extensive experience in hotel operations, asset management, and business development, with a proven track record of driving profitability, enhancing operational efficiencies, strengthening asset owner relationships, and leading high-impact sales and marketing initiatives. Widely regarded as a seasoned hospitality leader, he has consistently delivered sustained business growth while aligning operational performance with stakeholder objectives.
Speaking on his appointment, Saibal Sen said, “It is a privilege to join The Serai Resorts at this exciting phase of the brand’s journey. Hospitality, at its core, is about consistency of experience, empowered teams, and thoughtful operations. I look forward to working closely with the leadership and resort teams to further strengthen operational excellence, elevate guest experiences, and build sustainable long-term value.”
Prior to joining The Serai Resorts, Saibal most recently served as Vice President – Operations at Evolve Back Resorts. His career spans senior leadership and general management roles across some of India’s most respected hospitality brands. He began his professional journey with the Taj Group and has also held key roles with the erstwhile Starwood Group and Wyndham Hotels & Resorts. Saibal is a graduate of the Institute of Hotel Management, Catering Technology and Applied Nutrition, Mumbai.
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