Singapore Tourism Board (STB), Professional Convention Management Association (PCMA), and UFI (The Global Association of the Exhibition Industry) have partnered to launch a white paper titled “Reimagining Business Events – Through COVID-19 and Beyond”.
Report highlights key pillars and case studies to support industry transformation, with signs of a strong recovery in the Asia-Pacific and a greater appetite for digital and hybrid events
Launched at the first hybrid Singapore MICE Forum x IBTM Wired at Marina Bay Sands on 28 June 2021, the white paper is the first such collaboration between a destination and leading associations representing the exhibitions, conventions, and meetings industry. It takes stock of how various sectors within the industry have transformed in response to COVID-19 and consolidates ideas from around the world to help business event organisers rethink their offerings and operations.
Impact of COVID-19
The business events sector supported nearly 26 million jobs and contributed US$1.5 trillion to global GDP in 20171, which would rank it as the 13th largest economy globally, surpassing those of Australia, Mexico and Saudi Arabia. In Singapore, the MICE sector supported more than 34,000 direct and indirect jobs, with a value-add of S$3.8 billion, or close to 1 per cent of Singapore’s GDP.
COVID-19 changed all that. In 2020, global travel and hospitality suffered a staggering loss of US$935 billion, with the business events industry among the worst hit. The onset of the pandemic was a wake-up call for the industry, heavily dependent on physical interaction, to reinvent itself. According to PCMA’s COVID-19 Recovery Dashboard survey (January 2021)2, the overall willingness to travel remains mixed, with 44 percent of planners and 23 percent of suppliers unwilling to travel.
However, there is cause for optimism. The same survey showed that 25 percent of planners and 31 percent of suppliers were willing to travel any distance necessary if the program was worth it. And for those who attended a recent physical event, 63 percent of planners and 77 percent of suppliers said it was worth all the additional precautions and safety measures and would do so again. More planners and suppliers are feeling hopeful – 69 percent of planners and 64 percent of suppliers shared this sentiment in June 20213, compared to 48 percent and 47 percent respectively in
Revenues have also started to pick up in the exhibitions sector, which is expected to grow globally by 106 percent this year compared to 20205.
An evolving mindset across Asia-Pacific
As the industry plots a recovery from COVID-19, the white paper highlights strong indications of growth and innovation in the Asia-Pacific.
Data from the upcoming “Global Recovery Insights Report”6 by UFI, Explori and Society of Independent Show Organizers (SISO) show that exhibitions in Asia are likely to see stronger growth in participation from both visitors and exhibitors, compared to the rest of the world.
There is also a stronger appetite for digital or hybrid events from respondents in Asia – they are more than twice as likely to have participated in such events than respondents from other regions. Furthermore, the number of events they are planning to exhibit has recovered to its pre-pandemic levels, when compared with pre-pandemic research data from 2019.
PCMA’s APAC Dashboard Survey7 reflects similar findings. A greater proportion of planners in Asia Pacific (38 percent) were planning to simultaneously stream their in-person events to virtual audiences, compared to their North American counterparts (17 percent). Of the APAC respondents planning a hybrid 2021 event, nearly 80 percent planned for their in-person and virtual audiences to interact, compared with 27 percent of North American planners.
Learning from global leaders
Beyond digitalisation, the white paper highlights three innovation pillars to successfully reimagine the industry: Business Models; Delegate Experience; and Talent & Capabilities.
STB, PCMA, and UFI obtained perspectives from international industry practitioners who embraced and exemplified these considerations, adopted a growth mindset, and piloted successful concepts. The case studies from Singapore, Australia, Italy, and the United States include those from event planners and organisers, venue and tour operators, industry and trade associations, and a multi-sector recovery task force.
For example, the Italian Society of Anaesthesia, Analgesia, Resuscitation, and Intensive Care worked with AIM Group International to redefine the format of their annual congress. They organised a roadshow across eight Italian cities using a truck that housed a studio, from which content was broadcast on big screens. This enabled the society to meet and deliver content safely to its members in person, including healthcare partners on the frontlines of the pandemic.
The case studies also underscore the need for business event professionals to cultivate skills in high-demand areas including broadcasting, content production, and cybersecurity. To facilitate knowledge sharing in Singapore, the Singapore Association of Convention and Exhibition Organisers and Suppliers (SACEOS) developed a Strategic Narratives & Digital Content Marketing Masterclass and also partnered with the National Trades Union Congress to establish the MICE and Events Capability Building Network8, which aims to share best practices across industries.
Keith Tan, Chief Executive, Singapore Tourism Board, said: “The pandemic has emphasised the need to innovate and be nimble in the business events sector. This journey of transformation is not a sprint, but a marathon that extends beyond the pandemic. As Singapore gradually scales up our capacity for larger business events, we hope that resources such as this white paper will continue to guide our local MICE industry to build new capabilities and reimagine the future of business events.”
Sherrif Karamat, Certified Association Executive, President and CEO, PCMA, said: “Our success in emerging from the pandemic is dependent on our ability to solve the transformational challenges of our audiences. The pandemic forced us to look at how we deliver on what our audiences need and what they want to be successful in the future. While the pandemic has changed the way our audiences engage with business events, it has not altered their desired outcomes from these events.”
Kai Hattendorf, Managing Director & Chief Executive Officer, UFI, said: “Business event companies and their customers across Asia-Pacific have shown themselves to be more open to digital business developments than their global peer group. And looking forward, exhibitors in Asia are now much more optimistic about their budgets than they were in summer 2020. We hope that this white paper is useful in showing some of the approaches and opportunities that lie ahead for business events as the fastest of all fast tracks for economic recovery.”
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