CREW, the premium concierge platform from the Swiggy ecosystem, has announced its entry into the travel space as a dedicated personal travel concierge offering
Built for avid travellers, CREW is a destination expert that plans, books and curates every moment of a journey, from the first spark of inspiration to the last memory shared, with on-site assistance through trips big and small.
This builds on a year of learnings since CREW’s debut as a broader personal concierge service. Those learnings consistently pointed to travel as the category with the strongest demand for seamless, end to end convenience, making it the natural next step in CREW’s evolution.
CREW continues where most online travel platforms stop – once a booking is confirmed, travellers are often on their own. Available around the clock and across time zones, it offers real-time need-solving, itinerary changes, local recommendations and everyday assistance while travellers are away from home, with human concierges backed by AI to keep responses fast, consistent and personalised.
Rohit Kapoor, CEO, Swiggy Food Marketplace, said, “The problem was never the destination. It was always the gap between the booking and the experience. That’s what we built CREW for. A personal travel concierge that stays with you before the trip, through the trip, and when the plan inevitably needs a new plan. Great prices to get you started. Real support for everything after.”
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