JW Marriott New Delhi Aerocity has announced the appointment of Ishvi as its new Director of Quality
In this strategic leadership role, she will oversee the hotel’s quality function, driving operational excellence, elevating guest satisfaction, and fostering a culture of continuous improvement that further strengthens the hotel’s commitment to delivering exceptional luxury hospitality experiences.
With over eight years of experience in luxury hospitality, Ishvi has built a career centred on operational excellence, guest experience and service leadership. She began her hospitality journey with Marriott International as a Voyager in Rooms Operations at Sheraton Grand Bengaluru Whitefield Hotel & Convention Center, where she developed a strong foundation in the brand’s culture of service excellence. She subsequently broadened her expertise across leading luxury hospitality brands, gaining valuable operational and pre-opening experience before returning to Marriott as Assistant Front Office Manager at JW Marriott Chandigarh.
Recognised for her strong leadership and operational acumen, she was elevated to Front Office Manager, where she played a key role in enhancing guest satisfaction, strengthening operational efficiencies and leading high-performing teams. Throughout her career, she has demonstrated expertise in luxury hotel operations, guest experience management, quality assurance, service recovery, team development and operational excellence. Recognised as an LQA STAR Performer, Ishvi is known for her unwavering commitment to upholding the highest standards of quality and delivering exceptional guest experiences.
A collaborative and people-focused leader, Ishvi believes that exceptional guest experiences are built through empowered teams, operational discipline and a culture of continuous learning. Her leadership philosophy centres on fostering accountability, nurturing talent and creating an environment where service excellence becomes a shared commitment across every department.
In her new role, Ishvi will lead the hotel’s Quality function, overseeing quality assurance, guest satisfaction, operational audits, brand compliance and continuous improvement initiatives. Working closely with the Director of Operations and the leadership team, she will focus on strengthening service standards, driving process excellence and ensuring every guest interaction reflects the thoughtful, intuitive hospitality synonymous with the JW Marriott brand.
Speaking on her appointment, Ishvi said, “I am honoured to join JW Marriott New Delhi Aerocity, a hotel renowned for its commitment to exceptional hospitality and operational excellence. Marriott’s culture of putting people first and its unwavering focus on creating meaningful guest experiences have always inspired me. I look forward to collaborating with the talented team to further strengthen our quality culture, elevate service standards and continue delivering the thoughtful hospitality that defines the JW Marriott Brand.”
Commenting on the appointment, Vishal Singh, General Manager, JW Marriott New Delhi Aerocity, said, “We are delighted to welcome Ishvi to our leadership team. Having begun her journey with Marriott, she brings with her a deep understanding of our culture, service philosophy, and unwavering commitment to excellence. Her strong operational expertise, collaborative leadership style, and passion for continuous improvement position her exceptionally well to lead our Quality function. We are confident that she will further strengthen our commitment to delivering enriching and memorable experiences for every guest.”
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