Holiday Inn New Delhi Mayur Vihar Noida has announced the appointment of Ishan Thaman as its Front Office Manager
Ishan brings with him 14 years of rich experience in the hospitality industry, having worked with globally recognised brands such as Marriott, The Leela and IHG.
Throughout his career, Ishan has consistently demonstrated excellence in guest experience, team leadership, sales, and operational efficiency, contributing significantly to enhancing service standards and driving brand loyalty.
A certified Departmental Trainer and Hotel Experience Champion,Ishan has also been part of IHG’s SWA Journey to General Manager Program and has received multiple recognitions for leadership, innovation, and guest engagement.
In his new role, Ishan will be responsible for leading and managing the front office operations, ensuring seamless guest arrival and departure experiences, driving guest satisfaction and loyalty programs, overseeing front office budgeting, cost control, and revenue optimization through effective upselling and inventory management, managing and training a diverse front office team to deliver consistent service excellence, coordinating with Sales, Housekeeping, Food & Beverage, and Engineering to ensure flawless inter-departmental collaboration and analysing guest feedback to implement service improvements.
“We are delighted to welcome Ishan Thaman to the leadership team at Holiday Inn New Delhi Mayur Vihar Noida. Ishan’s depth of experience, strategic mindset, and passion for hospitality align perfectly with our brand’s vision of delivering authentic and memorable guest experiences. His proven track record in driving guest satisfaction, mentoring teams, and achieving operational excellence will further strengthen our service culture and elevate our performance benchmarks. We look forward to his valuable contributions as we continue to enhance our guest journey and brand reputation.” – Anurag Rai, General Manager
Outside of work, Ishan enjoys driving, meditation, badminton and table tennis.
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